AI and call recording.

1. An automated voice answers

When Ansvora answers your line, the caller is talking to software: a speech-to-text system hears them, a language model composes the reply from the rules you gave it, and a synthesized voice says it. No person is on the call. No person is standing by to take it over.

The voice is made to be pleasant and clear. It is not made to pass as a person, and we do not let it. This page is published by Ysbadden Group, doing business as Ansvora, and is part of the terms of service.

2. What it says when asked

Whenever a caller asks — “is this a real person?”, “am I talking to a machine?”, anything of the kind — the receptionist answers plainly that it is the business’s automated assistant, then carries on helping. That rule sits underneath the language model, not inside it: if the model’s reply does not carry the disclosure, the fixed line is spoken first. The line it speaks, with your business name in it, is:

“Just so you know, I’m your business’s automated assistant — I take the details and the owner calls you back.”

You can also have it speak a notice at the start of every call, before any question is asked. We recommend keeping that on; some states and some industries require it.

3. What it will not do

• Quote a price you did not set.
• Guess at availability, or book what you did not authorize.
• Claim to be a person.
• Take card numbers, bank details or government identifiers.
• Give medical, legal or financial advice.

When it cannot handle something, it takes the message and says someone will call back. It can still mishear a name or a number, misunderstand an accent or a bad line, or get a detail wrong — it is software, and the slip says what it understood, not what was certainly said.

4. Not for emergencies

The line does not connect callers to 911 or to any emergency service and cannot send help. If the business has set an emergency policy for its line, a caller who describes an emergency is told to hang up and dial 911. Do not put the line on a number people use in an emergency, and keep a way for your callers to reach emergency services that does not run through us.

5. Calls are recorded and transcribed

To answer at all, and to write the slip, the call is transcribed as it happens, and it may be recorded. The transcript — both sides — and the slip are kept as the privacy policy describes, and the caller’s number arrives with the call from the carrier.

Some states require every party to consent before a call is recorded or transcribed; Massachusetts, where we are based, is one. Others need only one party. A caller can be anywhere, so the safe posture is to disclose on every call.

6. What to tell your callers

You are responsible for giving your callers whatever notice the law where you and they are requires. The simplest way is the pickup notice in section 2, which says both things — automated, and recorded — in one breath. Beyond that, we suggest a line on your website or voicemail greeting that after-hours calls are answered by an automated assistant and may be recorded. If you turn the notice off, you carry what follows from that under the terms.

7. What is kept, and where it goes

The slip — name, number, location, what they need, how urgent — goes to you by email, and by text once that works on your line. The transcript, and any recording, stay with us on the terms in the privacy policy, and are deleted on request. The live audio and the transcript pass through the providers named there — a carrier, a speech-to-text service, a voice service and a language-model service — each for its own step and nothing else. We do not use your callers’ words to train a general-purpose model and we do not sell them.

8. The sample and the trial

The sample call on this site is rendered from a script by the real system — its instructions, its answers, its voice — not recorded off a phone line, and the business in it is made up. A sample rendered for your business uses your six answers the same way. A trial line is the real thing on a real number, set up by hand: everything on this page applies to it from the first call.

9. Questions

[email protected]. We answer within one business day.