Privacy policy.

1. Who this covers

This policy covers this website and the answering service. It is issued by Ysbadden Group, doing business as Ansvora (“Ansvora”, “we”), based in Massachusetts.

It applies to the businesses that use the service (“you”) and, in section 9, to the people who call a business we answer for. The service is offered to businesses in the United States.

The short version: we collect what it takes to answer your line and send you the slip, we do not sell it, we do not run ads or trackers, and you can have it deleted by emailing us.

2. What we collect on this site

This site sets no cookies and runs no analytics, no tracking pixels and no third-party scripts. It loads nothing from anyone but us. We do not respond to “Do Not Track” signals because there is nothing here that tracks.

Three forms on this site send us information, and only when you press the button:

• The sample form — your business name, what the business does, your service area, your hours, the one thing the receptionist must never say, and your mobile number.
• The trial form — your business name, your email, your mobile number and what you do.
• The inquiry form — your name, your email, your business (optional) and your message.

With each form we record the time it arrived and the country the request came from. We do not store your IP address or your browser details. Each form row sits in a queue on Cloudflare’s network until a person acts on it, and expires on its own within thirty days.

Email you send to [email protected] is kept in our mailbox like any correspondence.

3. What we collect on the calls we answer

When your line is live, every call it answers produces:

• The call audio, which passes through our carrier and our speech-to-text provider in real time so the receptionist can hear and reply. Where a recording is kept for your line, it is kept on the terms in section 6.
• The transcript — what the caller said and what the receptionist said, with timings.
• The slip — the caller’s name, callback number, location, what they need and how urgent it is, as the receptionist understood them.
• The caller’s phone number, as delivered by the carrier, and the time of the call.

We also hold what you told us to run the line: your business details, your hours and area, your instructions and no-go list, the email and mobile number the slips go to, and billing records once billing is live.

4. How we use it

• To answer your line, produce the slip and deliver it to you.
• To render your sample, set up your trial line, and reply to your inquiry.
• To bill you, support you, and tell you about your own line (a line-is-ready notice, a failed delivery, a billing problem).
• To tune the receptionist’s instructions for your line when a slip shows it got something wrong.
• To detect abuse of the service and to meet a legal obligation or a lawful request.

We do not use your callers’ recordings, transcripts or slips to train a general-purpose model, and we do not use any of it for advertising.

5. Who processes it

We do not sell personal information and we do not share it for cross-context advertising. It goes to the providers that run the service, each for its own job:

• Cloudflare — hosts this site and holds the form queue in section 2.
• Microsoft 365 — our mailbox. Slips sent by email, and your email to us, pass through it.
• Twilio — the telephone carrier: our phone numbers, the live call audio, the caller’s number, and text messages to you.
• Deepgram — turns the live call audio into text.
• ElevenLabs — turns the receptionist’s words into its voice.
• Groq — runs the language model that composes the receptionist’s replies from the transcript and your instructions.

Each provider processes the data under its own contract with us and for no other purpose. If we add or replace one, this list changes and the effective date moves.

Beyond providers, we disclose personal information only to the business a call was for (the slip), to a successor if the business is sold or merged, and where the law requires it — a subpoena, a court order, or to protect someone from harm — in which case we tell you unless we are legally prevented.

6. How long we keep it

• Form rows (sample, trial, inquiry): until a person has acted on them, and in any case no longer than thirty days — they expire on their own.
• Slips, transcripts and any recording: for as long as we need them to deliver and support your line — so you can ask for a slip you lost, and so we can fix the receptionist when it got one wrong. We delete them on your request, and when your account closes, within thirty days.
• Your business and account details: while your account is open, then as long as the law requires for billing and tax records.
• Email: as ordinary business correspondence.

Deletion is done by a person, on request, and confirmed by email. A copy may survive for a short time in a provider’s backups before it ages out.

7. Security

Traffic to this site and between our systems and our providers is encrypted in transit. Access to slips, transcripts and settings is limited to the people who run the service. No method of storage or transmission is perfectly secure; if we learn of a breach affecting your data we tell you and any authority the law requires, without undue delay.

8. Your rights

Whatever state you are in, you can ask us to tell you what we hold about you or your business, correct it, delete it, or give you a copy in a usable form. Email [email protected] from the address on your account; we answer within one business day and complete the request within thirty days. We may ask you to confirm you are who you say. You can send an authorized agent; we will confirm with you first. We do not treat you differently for exercising a right.

If you live in a state with a comprehensive privacy law — California, Colorado, Connecticut, Virginia and others — these are the rights those laws give you, and this is how to use them. We do not sell or share personal information, so there is nothing to opt out of on that score, and we make no automated decisions with legal effect about you. California’s online privacy law asks us to say how we handle “Do Not Track”: see section 2 — we do not track. If we cannot resolve a request, you may appeal by replying to our answer, and you may contact your state attorney general.

9. If you called a business we answer for

If you reached an automated receptionist when you called a business, that business is our customer and decides what happens with your message; we processed the call for them. The call was transcribed, and may have been recorded, to produce the message slip. To see, correct or delete what was captured, contact the business you called, or email us at [email protected] with the number you called from and the date — we will pass your request to the business and delete our copy on the terms in section 6.

10. Children

The service and this site are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under thirteen. If you believe a child has given us information, tell us and we will delete it.

11. Where the data lives

We run the service from the United States. Slips and transcripts are kept on our own systems in the United States. The form queue sits on Cloudflare’s network, and our providers may process data in other countries under their own safeguards. By using the service you accept this.

12. Changes

When this policy changes, the new version and its effective date appear at this address. If a change lets us do something materially new with your data, we email the address on your account before it takes effect.

13. Contact

Privacy questions and requests: [email protected].