Terms of service.

1. Who we are, what this is

Ansvora is operated by Ysbadden Group, a business based in Massachusetts, doing business as Ansvora (“Ansvora”, “we”, “us”). These terms are the contract between Ansvora and the business that uses the service (“you”).

You accept these terms when you send us the sample form, ask for a trial line, forward a phone line to us, or pay for a month. If you are accepting for a company, you confirm you are allowed to bind it. The service is for businesses, not for personal use, and is offered to businesses in the United States.

These terms include the privacy policy, the acceptable use policy, the refund policy and the AI and call-recording disclosure. Where a written scope for a customer-service line says something different, the written scope wins for that line.

2. The service

Ansvora answers phone calls to your business with an automated voice, as your business, around the clock. It follows the rules you give it — your name, your hours, your service area, the things it must never say — takes the caller’s name, number, location, what they need and how urgent it is, and sends that to you as a message slip.

The slip reaches you by email. Text delivery switches on for your line once carrier registration for our numbers clears; until it works on your line we do not promise it.

The sample. For a one-time fee you give us six answers about your business and we render a sample call in which the receptionist answers as your business. One sample per business.

The free trial. Where we offer one, we set up a trial line for your business by hand and email you when it is ready. What the trial includes, and how long it runs, is stated in that email. A trial can be ended by either of us at any time.

Customer-service lines. Anything beyond answering missed calls and taking messages — your main line, your scripts, orders, appointments — is scoped with you and priced in writing before it starts. Nothing on this site is a quote for it.

3. What it is not

It is not a person. The voice is automated. It says so whenever a caller asks and, where you keep the setting on, at the start of every call. We do not promise that a person is standing by to take over a call, and we do not promise that any particular call will be answered.

It is not an emergency service. The line does not connect callers to 911 or any emergency service, and cannot dispatch help. If you set an emergency policy for your line, a caller who describes an emergency is told to hang up and dial 911; set one before you forward a line that could receive such calls. You must keep a way for your own callers to reach emergency services that does not run through us, and you must not present the line as an emergency, crisis or medical-triage number.

It is not an advisor. It does not give medical, legal, financial or safety advice, and you may not instruct it to.

It is not a payment channel. It never takes card numbers, bank details or government identifiers from a caller, and you may not instruct it to.

4. Your account and your instructions

You give us accurate information about your business and keep it current. You confirm the business is yours or that you are authorized to speak for it, and that the phone line you forward to us is one you are entitled to forward.

The receptionist says what you tell it to say. You are responsible for the content of your instructions — prices, promises, availability, the no-go list — and for keeping them lawful and true. It will not invent a price you did not set; if you set a wrong one, that is yours.

You keep the automated-voice disclosure on wherever your state, your industry or your callers’ state requires it. Section 5 and the disclosure page say more.

Access to your slips, your settings and your account email stays with you and the people you authorize. Tell us at once if you think someone else has it.

5. Your callers, recording and consent

To produce the slip, every call the line answers is transcribed, and may be recorded, by us and the providers in section 12. The caller’s number comes to us from the carrier.

Some states — Massachusetts, where we are based, among them — require the consent of every party to a call before it is recorded or transcribed. Others require only one party’s consent. Because a caller can be anywhere, the safe posture is to disclose on every call, and the receptionist can speak a recording-and-automation notice at pickup when you keep that setting on.

You are responsible for giving your callers whatever notice the law where you and they are requires, and for any recording-law consequence that follows from turning the notice off or from how you present the line. We are responsible for what our systems do with the call once it reaches us, as the privacy policy describes.

6. Texts and email to you

When you give us a mobile number, you agree that we may text that number about your line, your trial or your sample — the slips themselves, a line-is-ready notice, a billing problem. These are service messages, not marketing. Message and data rates from your carrier may apply. Reply STOP to any text to stop texts to that number; we honor it promptly, and slips then reach you by email only.

We send marketing texts only to a number whose owner has given prior express written consent to receive them, and never to your callers on your behalf.

Email to the address on your account is how we give you notice under these terms. Keep it working.

7. Fees and billing

The answering line is $149 a month, billed monthly in advance for the month ahead. Setup is $99, one-time, and is waived for the first three businesses. The sample call is $5, one-time, one per business. Customer-service lines are priced in the written scope for that line. Prices exclude any tax we are required to collect.

Billing runs by card through Stripe once our payment link is live. Until then the sample fee is arranged by email, and nothing on this site charges you. We never take card numbers on a phone call and never ask you for them by text.

If a payment fails we tell you and try again; if it stays unpaid for ten days after our notice we may pause the line until it is settled. We may change a price with at least thirty days’ notice by email; the new price applies from your next monthly billing after the notice period, and you may cancel before then.

8. Cancellation and refunds

There is no contract term and no cancellation fee. Cancel any month by emailing [email protected] from your account address; the line runs to the end of the month you have paid for and then stops. Setup, once waived, stays waived.

Refunds follow the refund policy: the full month back when your slip carries a line the receptionist got wrong and could not have — a price it invented, a promise you never authorized — and not for taste or for a caller who hung up. Refund requests are answered within two business days.

9. Acceptable use

You use the line only for a business you own or are authorized to represent, only for lawful purposes, and never to harass, threaten, defraud or deceive anyone, to impersonate another person or business, to make the receptionist deny being automated, or to collect payment details or sensitive personal information from callers. The full list, and what happens on a breach, is the acceptable use policy, which is part of these terms.

10. Your data, our data

Your business information, your instructions and the slips are yours. You give us a licence to use them to run your line, to render your sample, to bill you and to support you — and for nothing else. The privacy policy says what we collect, who processes it, how long we keep it and how to have it deleted.

If you send us feedback or suggestions, we may use them without owing you anything.

11. Our property

The service — its software, prompts, scripts, voices, the sample renders, this site and the Ansvora name and mark — belongs to Ansvora or its licensors. You get a limited, revocable, non-transferable right to use the service for your business while these terms apply. You do not copy, resell, sublicense, reverse-engineer or build a competing product from it, and you do not use our name or mark without written permission.

12. Providers we rely on

The line runs on third-party carriers, speech-to-text, voice synthesis, language-model and hosting providers. They are named, with what each one sees, in the privacy policy. Their outages, delays and errors can affect your line, and we pass them on to you when we know of them, but we do not control them.

13. No warranty

The service is provided as it is and as available. The receptionist is an automated system: it can mishear, misunderstand, drop a call or get a detail wrong, and it is not a substitute for a person. To the fullest extent the law allows, we disclaim every warranty, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and any warranty that the line will be uninterrupted, error-free, or that every call will be answered or every slip will be right. Nothing in these terms limits a warranty the law says cannot be limited.

14. Limits on our liability

To the fullest extent the law allows, Ansvora is not liable for indirect, incidental, special, consequential or punitive damages, or for lost revenue, lost profits, lost customers, lost data or business interruption, arising from the service or these terms — including a missed or dropped call, a wrong or late slip, a caller’s reaction to the automated voice, a provider outage, or an emergency the line could not handle — however caused and under any theory.

For any other claim, our total liability to you for everything arising from the service or these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim. If you have paid nothing, our liability is limited to the price of one month of the answering line.

These limits apply even if a remedy fails of its essential purpose. Some states do not allow some of these limits; where they apply, our liability is limited to the smallest amount the law allows.

15. Your indemnity

You will defend, indemnify and hold harmless Ansvora, its owners, staff and providers from any claim, loss, liability, fine or cost (including reasonable attorneys’ fees) that arises from your use of the service, your instructions to the receptionist, your business and what it sells, your callers and what they are told, your forwarding of a line you were not entitled to forward, a recording-law or telemarketing-law claim that follows from your settings or your notice to callers, or your breach of these terms. We may take over the defence of a claim at our cost, and you will cooperate.

16. Suspension and termination

You may end the service at any time under section 8. We may pause or end your line, with notice by email where we reasonably can, if you breach these terms or the acceptable use policy, if a payment stays unpaid, if a carrier or provider requires it, or if the law requires it. We may also end the service as a whole with thirty days’ notice, refunding any month you have paid for and not received.

When the service ends, forwarding stops, we stop answering, and your data is handled as the privacy policy describes. Sections 10, 11, 13, 14, 15, 17 and 19 survive.

17. Disputes, arbitration, governing law

Governing law. These terms and any dispute between us are governed by the laws of the Commonwealth of Massachusetts and the Federal Arbitration Act, without regard to conflict-of-law rules.

Talk first. Before either of us starts a formal proceeding, the one with the complaint emails the other a written description of it and what would resolve it, and both of us try in good faith to settle it for thirty days. Our address for that notice is [email protected]; yours is the email on your account.

Arbitration. If it is not settled, any dispute arising out of or relating to these terms or the service — including whether this section applies — is resolved by binding arbitration before a single arbitrator administered by the American Arbitration Association under its Commercial Arbitration Rules, in Massachusetts or by video, in English. The arbitrator may award what a court could award to the individual party, and judgment on the award may be entered in any court with jurisdiction. Each of us bears our own fees and costs unless the rules or the law say otherwise.

Only on your own behalf. Claims are brought only in an individual capacity, not as a plaintiff or class member in any class, consolidated or representative proceeding, and the arbitrator may not consolidate claims of different parties or preside over any form of representative proceeding. If this waiver is found unenforceable for a claim, that claim is severed and heard in court, and the rest stays in arbitration.

Small claims and injunctions. Either of us may instead bring an individual claim in a small-claims court with jurisdiction, and either of us may seek an injunction in court to stop unauthorized use or infringement of its property.

Opting out. You may opt out of this arbitration agreement by emailing [email protected] from your account address, with the words “arbitration opt-out” and your business name, within thirty days of first accepting these terms. If you opt out, disputes are heard in the state or federal courts sitting in Massachusetts, and we each consent to their jurisdiction. The individual-claims-only paragraph still applies.

18. Changes to these terms

We may change these terms. The current version, with its effective date, is always at this address. For a change that reduces your rights or raises what you pay, we email the address on your account at least fourteen days before it takes effect; using the service after that date means you accept it, and you may cancel before then. Other changes take effect when posted.

19. General

These terms and the documents they include are the whole agreement between us about the service and replace anything earlier. If a part is unenforceable, the rest stands and the part is enforced as far as it can be. Our not enforcing a term is not a waiver of it. You may not assign these terms without our written consent; we may assign them to a successor of the business. Neither of us is liable for delay or failure caused by events outside reasonable control — carrier and provider outages, power and network failures, acts of government, natural events. We are independent contractors; nothing here creates a partnership, agency or employment. Notices to you go to your account email; notices to us go to [email protected]. The English text of these terms governs.

20. Contact

Questions about these terms: [email protected]. We answer within one business day; every clock in these terms runs in business days unless it says otherwise.